SportSense™ Nutrition Ltd – Terms & Conditions and Website User Agreement
We provide you below with our Terms and Conditions to enable us to offer the best possible service and to give all customers the fairest deal. This also provides you, the customer, with an insight into our policies. By using the Sport-Sense.co.uk website and/or by placing an order you agree to be bound by the terms and conditions set out below.
As we are registered UK business we are legally entitled to refuse custom at our discretion, for this we must notify you. Which we will do via e-mail should this arise.
We are a reputable business, supplying our clients with the best possible service and products, time and time again.
Below are details of our legal Terms & Conditions which apply to all orders purchased with us. And in certain circumstances we reserve the right to use these at our discretion.
- SportSense Nutrition classes the United Kingdom as England, Northern Ireland, Scotland (including the Highlands and Islands) and Wales.
- We do not accept liability for damage or injury through misuse of products purchased.
- Customers are required to notify us within three working days of any shortages or damages to their deliveries. Any notification's after this time cannot be dealt with as you will have given us insufficient time to investigate your claim. Any customer requesting goods to be left safe are accepting full liability for cost of goods and no claim can be brought to SportSense Nutrition Ltd for missing or partially delivered items.
- Where parcels are delivered by courier and goods are damaged, we request that our customer signs for the goods as damaged and then notify us within 2 working days and we will endeavor to investigate the case for you. This will not affect customer’s statutory rights.
- Designs, packaging and colour schemes may vary due to the manufacture and/or dye process of some items from time to time.
- Refusal of goods at the time of delivery will result in full postal charges being incurred by the customer. This includes sending back to customer. At our discretion, we may also charge any fees which it costs us to deal with a returned item that has been refused/undelivered. These fees will be determined by what the order consists of and by what shipping method was used.
- Investigation of missing or delayed parcels will be pursued through normal channels before any compensation is considered.
- All goods purchased including all UK & International orders, are property of SportSense Nutrition Ltd until paid for in full and payment has cleared. We reserve the right to pass on any details of unpaid orders to debt management services, who will then investigate on behalf of SportSense Nutrition Ltd. Any court fees or debt management charges relating to unpaid orders will be passed onto the customer in certain circumstances.
- No special offers or sale items will be accepted for refunds or exchanges unless faulty or agreed otherwise. Special offer or sale items will be marked clearly as such.
- Please note that courier charges may be applicable where customers require goods to be re-directed to an alternate address or where a further delivery attempt has to be made by the courier when the customer has been unavailable to accept the goods.
- If a card has been left at a delivery premises, failure to act upon the card will result in a re-delivery charge (where applicable).
Please note; this is regardless of the courier company’s depot location or the couriers. SportSense Nutrition Ltd will not be responsible for courier depot locations or for any inconvenience caused with subsequent re-delivery arrangements made by the courier. It is the responsibility of the customer to ensure that someone is available to sign for the order at the time of delivery. - Please note that it is required by law to supply an official copy of either your passport, drivers licence or birth certificate proving you are over the age of 18 years old for orders containing weapons. By completing a purchase with us you are consenting to being at least 18 years of age.
- Where orders are placed outside of our website and on third party websites, we do understand the need for a feedback system, however, certain customers do abuse this system and are unreasonable in the process if in these circumstances we believe that feedback cannot be justified by the customer in accordance with the Terms & Conditions of sale, we reserve the right to ask you to revise the feedback; if this is unsuccessful we also reserve the right to remove the feedback, without any prior warning or notification to you.
- Where orders are placed outside of our website and on third party websites, we do understand the need for a claims system to be in place, and actively encourage good customer service, and we also encourage any customer to contact us to resolve any concerns in a reasonable fashion, however if in certain circumstances the goods are not received and a claim is opened by the customer, please beware that all proofs of dispatch & tracking information are kept within the company. And, they will be forwarded to the relevant third party in all cases of a claim being made against us. Please bear this in mind when making a claim. Once claims are finalised by the relevant third party, we will not help further regarding the order as the funds are classed as disputed and the third party’s decisions are final. This is also in accordance with the third party sites user agreement. We will always try and assist our customers in the fairest and most helpful manor; it is also however the customer’s responsibility to assist us in resolving any concerns fairly and promptly, should they arise.
- Where an item is to be returned where the customer is not at fault, postage reimbursement is limited to £6.90 in respect of the returned parcel.
- Any charges incurred in respect to bounced cheques, i.e. Returns or Miss-Represented will be passed onto the customer, there is a minimum charge of £10 for bounced cheques.
- Prices are subject to alteration without prior notice.
- Please note that Heavy or Large items do incur additional postage charges, they are not included in any FREE shipping offer or standard postage deals.
- Force Majeure: Where, in spite of its reasonable efforts SportSense Nutrition Ltd are unable to perform an obligation due to circumstances beyond its reasonable control, it shall not be deemed to be in breach of its contract with the customer.
- Where orders have been placed on third party websites and not via our website, customers are required to understand that SportSense Nutrition Ltd, make every effort to list products accurately at time of listing, please be aware that stock levels do vary from hour to hour, if we have a problem with your order, you will be notified via e-mail and a suitable replacement or solution will be found.
- Please be aware that SportSense Nutrition Ltd is a UK based company and as such, orders to be delivered to non UK or EU addresses may be subject to import restrictions or additional import duties/taxes. We would suggest that residents who live outside the UK or EU should first clarify any specific import laws that relate to their particular country.
- All goods are subject to availability. We reserve the right to alter specifications, packaging and/or products without notification. This does not affect your statutory rights.
- Where customers take advantage of their agreed Credit Terms, we reserve the right to charge interest on the account for as long as the amount is outstanding. This will be at an interest and administration rate of 15% per month.
We also reserve the right to pass on your details to any debt collection agency or court, acting on our behalf and all associated fees will be passed on to the customer, should this be necessary. This is to protect us against unfair and fraudulent customers that take advantage of the service we offer, if you are ever having difficulty paying your Invoice, please contact us on trade@sport-sense.co.uk to arrange payment of your Invoice. Remember, we are here to help and by placing an order on Credit, you are abiding to the contract set out...
Please note: All of the above terms will be applicable to Trade Agreements. Your trade agreement may also include other payment terms and credit agreements. This will be explained to you upon agreement of your trade account and we may request signed documentation from you, when opening your Trade Account.
Please contact us on trade@sport-sense.co.uk, if you are a Trade Customer and are unsure of the agreement you have with us.
Returns & Exchanges T&C's
- All orders that require an exchange are subject to return at our discretion.
- All returns & exchanges requests must be received within 14 days of receiving your goods, any request after this period will be accepted at our discretion only. This does not affect your statutory rights.
- A return postage fee, is always applicable where exchanges are required. This fee varies depending on product purchased and also destination of return. We will explain this to you when you request your return.
- Return postage to us is at the cost of the customer. This is dependent on the nature of the return and at our discretion may be refunded.
- Before returning goods we advise you to contact us, as this is the easiest way to guarantee your return. If an item is returned without contacting us first or without returning the appropriate documentation, we reserve the right to refuse the exchange and the customer will be liable for all postage costs incurred.
- Please note: There is currently no returns policy for Media Items, such as DVD's, Books etc. This is due to the fact that we cannot guarantee you have not read/watched the product before returning. Returns of these items will only be considered if the items are in the original undamaged packaging, faulty or the incorrect goods were sent.
- All returns & refunds are subject to approval, and some instances refunds can take up to 14 working days to be processed.
If you require a return, you must contact us in the first instance; we will then provide you with an RMA returns number & return address to send the goods back to us.
We request that all products are returned in original packaging where possible, however all returned products must be without any damage. If this is not the case, we reserve the right to refuse the return and/or charge administration fees. This is non - negotiable as this incurs the time of our staff.
Medical Disclaimer
The information provided on the Sport-Sense.co.uk website is for guidance only and does not constitute medical advice. It is not intended (and should not be considered) as a replacement for the advice of a medical professional.
You should first consult with your doctor or health care professional before embarking on any life style change, including the taking of any dietary supplements.
In particular, those taking any medications (prescription or otherwise) or suffering from any physical or mental disorder should first consult with their doctor for diagnosis and treatment options. You should also check with your doctor to ensure that any chosen dietary supplement does not contraindicate any medications you are currently taking or will not adversely affect any medical condition you may be suffering from.
If you have any queries relating to these terms and conditions, please either e-mail us on info@sport-sense.co.uk, or telephone us on 0845 612 4422.
The Sport Sense name, logo and brand are trademarks of SportSense Ltd. The Sport-Sense.co.uk website is entirely owned and operated by SportSense Ltd.
Our Head Office for written correspondence is:
SportSense Nutrition Ltd.
Unit C - Newhouse Business Park
Grangemouth, Falkirk
Stirling
Scotland
FK3 8LL
Company registered in England & Wales.
Company No: 6964467
VAT No: 787 3606 86
